FAQ.

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To follow are several of our frequently asked questions. If you do not see your question below, please do not hesitate to contact our office directly and we will be happy to help you with your question(s).

Frequently asked questions

How do I make an appointment?


Appointments can be made by calling us directly at 951.653.0655. Please go to our Contact webpage for our Orangecrest Medical Clinic weekday hours and Orangecrest Express Care weekday evening and weekend hours. Orangecrest Express Care welcomes walk-ins.




Can I fill out my new patient paperwork prior to my visit?


Yes! (Click here to be transferred to the New Patients Forms page to download the necessary documents.) By filling out your new patient forms prior to your arrival you will save significant time on the day of your visit. If you have any questions when filling out these forms, please do the best you can, our staff will assist you with your questions upon your arrival.




When should I show up for my appointment?


New patients should show up at least 20-minutes early to fill out their paperwork. To save substancial time, print out and complete your paperwork at home prior to your arrival. (New Patient Forms webpage can be found under FAQ tab. Or click here.) Established patients should show up to the appointment at their designated time.




Are walk-ins accepted?


Yes! During business hours, Orangecrest Express Care accepts walk-ins. Business hours are as follows. Orangecrest Express Care: Monday – Friday: 6:00 PM – 9:00 PM Saturday & Sunday: 10:00 AM – 2:00 PM Please call our offices to request a same day appointment during our weekday Orangecrest Medical Clinic hours. We will always do our best to accommodate your medical needs. (Contact Us.) Orangecrest Medical Clinic hours: Monday – Friday: 8:30 AM – 5:00 PM




Do you provide after hours care?


Yes! During business hours, Orangecrest Express Care accepts walk-ins. Business hours are as follows: Monday – Friday: 6:00 PM – 9:00 PM Saturday & Sunday: 10:00 AM – 2:00 PM




What types of insurance do you take?


We accept PPOs, HMOs through RPN, IEHP Direct, AlphaCare with IEHP, Exclusive Care, Molina with Vantage, Medi-Cal, Medi-Medi, and Cash and Credit Cards: Visa | MasterCard | American Express.




What is a deductible?


A deductible is an amount that must be paid by the patient before the insurance company will offer payment.




What is co-insurance?


Co-insurance is when both the patient and the insurance company pay a portion of the bill. This type of payment is paid when the deductible has been met but the total out of pocket max has not been met.




What is co-pay?


It is an amount of money that is owed at the time of service independent of the amount of service performed.




What is included in my free (no deductible | co-pay) annual exam?


Free annual exams, as specified by the ACA (Affordable Care Act), includes preventative services such as screening for cholesterol, depression, diabetes, obesity, breast cancer, and other preventative services. A complete list of covered services can be found here: uspreventiveservicestaskforce.org. Services that are not free are when treatments are offered. For example, cholesterol screening is free but treatment of high cholesterol, including the issuing and refilling of cholesterol medications is not. Free services are limited to finding problems and charged services occur when problems are treated.





Orangecrest Medical Clinic | 14200 Meridian Parkway, Ste. 101 |  Riverside, CA 92518